Job Code: JSLP-3517
Industry: Healthcare
Location: Ernakulam
Job Title: Customer Relation Executive
Responsibilities may include but are not limited to, confirm your Job Descriptions with the Interviewer:
Patient Assistance
- Serve as the primary point of contact for patients, families, and caregivers to address queries and concerns.
- Assist patients with registration, appointment scheduling, and service navigation within the facility.
- Provide clear and accurate information regarding services, healthcare providers, and facility policies.
Feedback and Complaint Resolution
- Collect patient feedback to identify areas for improvement in service delivery.
- Address and resolve complaints promptly and professionally, escalating issues when necessary.
- Ensure follow-up with patients or families to confirm resolution and satisfaction.
Coordination and Communication
- Liaise with medical, administrative, and support staff to ensure smooth coordination of patient services.
- Communicate facility guidelines, procedures, and updates effectively to patients and visitors.
- Assist in managing patient expectations, especially during delays or emergencies.
Service Promotion
- Provide information about additional services, health packages, or wellness programs offered by the facility.
- Assist in creating a welcoming and comfortable environment for patients and visitors.
Documentation and Reporting
- Maintain records of patient interactions, complaints, and resolutions for reporting purposes.
- Prepare and submit reports on patient satisfaction and service quality metrics.
Skills and Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal and empathy skills to interact with patients compassionately.
- Ability to multitask and manage time efficiently in a dynamic environment.
- Problem-solving and conflict resolution skills.
Qualifications and Experience
- Education: Any Bachelor’s degree, customer service, or a related field.
- Experience:
- 1–2 years of experience in customer service, preferably in the healthcare sector.
- Experience in patient relations or handling customer complaints is a plus.
- Certifications: Certification in customer service, healthcare management, or patient care is beneficial.