Job Code: JSLP-3519
Industry: Healthcare
Location: Ernakulam
Job Title: Front Office Executive
Responsibilities may include but are not limited to, confirm your Job Descriptions with the Interviewer:
Patient Interaction and Customer Service
- Greet and assist patients and visitors in a courteous and professional manner.
- Handle inquiries regarding services, doctors, and appointments.
- Provide accurate information about healthcare facility policies, procedures, and costs.
Appointment Scheduling
- Schedule, reschedule, and confirm patient appointments using the healthcare facility’s system.
- Manage the appointment calendar for doctors and other healthcare providers.
- Inform patients about necessary documentation, preparation, or instructions for their visit.
Registration and Documentation
- Register new patients and update existing patient records in the database.
- Ensure all necessary forms are completed and properly filed.
- Verify insurance details and handle billing-related inquiries.
Coordination and Communication
- Coordinate with medical staff to ensure timely patient flow and minimize wait times.
- Relay messages between patients and healthcare providers as needed.
- Assist in managing emergency situations by directing patients to the appropriate department.
Administrative Support
- Maintain cleanliness and organization of the front office area.
- Manage phone calls, emails, and other correspondence efficiently.
- Handle cash or electronic payments and issue receipts when required.
Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using healthcare management software and MS Office tools.
- Customer service-oriented with a compassionate approach.
Qualifications and Experience
- Education: High school diploma or equivalent; a diploma or degree in healthcare administration or related field is a plus.
- Experience:
- 1–3 years of experience in a front office or customer service role, preferably in healthcare.
- Familiarity with hospital or clinic management systems is desirable.
- Certifications: Certification in customer service or healthcare management is an advantage.