Job Code: JSLP-3530
Location: Ernakulam
Job Title: Customer Relation Executive
Responsibilities may include but are not limited to, confirm your Job Descriptions with the Interviewer:
Customer Interaction:
- Respond to customer inquiries via phone, email, chat, or in person.
- Ensure timely and accurate responses to customer queries.
- Provide product or service information and resolve any emerging problems.
Relationship Management:
- Build and maintain long-term relationships with customers.
- Understand customer needs and provide personalized solutions.
- Monitor customer satisfaction and identify opportunities for improvement.
Complaint Resolution:
- Address and resolve customer complaints promptly and effectively.
- Escalate issues to the appropriate department when necessary.
- Follow up to ensure satisfactory resolution of complaints.
Sales Support:
- Promote products and services to meet customer needs.
- Assist the sales team in upselling or cross-selling when required.
- Maintain a working knowledge of all company offerings.
Documentation and Reporting:
- Maintain accurate records of customer interactions and transactions.
- Prepare regular reports on customer feedback, recurring issues, and suggestions.
Qualifications and Skills
- Educational Background:
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- Experience:
- Prior experience in customer service, sales, or a similar role is advantageous.
- Key Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Proficiency in using customer relationship management (CRM) tools.
- Multitasking ability and attention to detail.