Job Code: JSLP-3642
Location: Thrissur
Job Title: Floor Manager
Job Description: The Floor Manager is responsible for overseeing daily operations on the floor, ensuring excellent customer service, maintaining productivity, and coordinating team activities. They serve as a link between staff and senior management, addressing challenges in real time to maintain smooth operations and a positive customer experience.
Responsibilities may include but are not limited to, confirm your Job Descriptions with the Interviewer:
- Team Supervision:
- Oversee staff performance, ensuring team members meet their individual and collective goals.
- Delegate tasks effectively and provide support where needed.
- Train, mentor, and motivate team members to maintain high morale and productivity.
- Customer Service:
- Act as the first point of contact for customer concerns or escalations.
- Ensure that customers have a positive experience by maintaining a welcoming and efficient environment.
- Monitor customer satisfaction levels and address areas for improvement.
- Operational Management:
- Monitor daily operations to ensure efficiency and adherence to company policies and procedures.
- Manage inventory, stock replenishment, and merchandise displays (if applicable).
- Ensure all areas of the floor are clean, safe, and organized.
- Sales and Revenue Support:
- Track sales performance and support team members in achieving sales targets.
- Promote upselling and cross-selling opportunities.
- Provide feedback to management about customer trends and preferences.
- Conflict Resolution:
- Address and resolve staff or customer conflicts in a professional manner.
- Escalate unresolved issues to senior management when necessary.
- Compliance and Safety:
- Enforce health and safety regulations to maintain a safe environment for customers and staff.
- Ensure compliance with company policies, industry regulations, and local laws.
- Reporting:
- Prepare and present daily/weekly reports on staff performance, customer feedback, and operational challenges.
- Communicate updates and directives from senior management to the team effectively.
Qualifications and Skills:
- Any degree.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and decision-making skills.
- Organizational and time management skills.
- Familiarity with point-of-sale systems, inventory management, or other relevant tools.
Experience:
- Minimum 5 years of experience in diamond jewellery.