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JSLP-3660 – GUEST RELATION INCHARGE – HEALTHCARE INDUSTRY – ERNAKULAM

By / / Healthcare / GUEST RELATION INCHARGE / Ernakulam, Kerala

Job Code: JSLP-3660
Industry:  Healthcare
Location: Ernakulam

Job Title: Guest Relation Incharge

Job Description: The Guest Relations Incharge plays a pivotal role in enhancing guest satisfaction by ensuring a seamless and enjoyable experience throughout their interaction with the organization.

Responsibilities may include but are not limited to, confirm your Job Descriptions with the Interviewer:

  1. Guest Interaction:
    • Greet and welcome guests upon arrival with warmth and professionalism.
    • Act as the main point of contact for guest inquiries, requests, and complaints.
    • Provide accurate information about the organization’s facilities, services, and local attractions.
  2. Customer Service Excellence:
    • Ensure prompt resolution of guest issues or concerns to maintain satisfaction.
    • Monitor and measure guest satisfaction levels through feedback, surveys, and reviews.
    • Anticipate guest needs and personalize services to enhance their experience.
  3. Coordination:
    • Collaborate with internal departments (e.g., housekeeping, food and beverage, concierge) to fulfill guest requests efficiently.
    • Oversee VIP guest arrangements, special occasions, or customized experiences.
  4. Complaint Management:
    • Handle and resolve guest complaints tactfully while maintaining a professional demeanor.
    • Document feedback and report recurring issues to management for improvements.
  5. Training and Supervision:
    • Train front-line staff on guest service standards and protocols.
    • Supervise the guest relations team to ensure consistent service delivery.
  6. Administrative Duties:
    • Maintain accurate records of guest interactions, preferences, and feedback.
    • Prepare reports for management on guest satisfaction trends and opportunities for improvement.

Skills and Qualifications:

  • Educational Background: Any degree.
  • Experience: Minimum 3 years of relevant experience.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and conflict-resolution abilities.
    • High level of emotional intelligence and cultural sensitivity.
    • Proficiency in relevant software (e.g., property management systems, CRM tools).
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