Job Code: JSLP-3670
Industry: Healthcare
Location: Ernakulam
Job Title: Front Office Incharge
Job Description: The Front Office Incharge oversees the front desk operations, ensuring seamless service delivery to clients, customers, and internal stakeholders. This role involves managing a team of front office staff, handling administrative tasks, and ensuring the highest level of hospitality and professionalism.
Responsibilities may include but are not limited to, confirm your Job Descriptions with the Interviewer:
1. Team Management:
- Supervise, train, and mentor front office staff.
- Assign tasks and ensure the team meets performance standards.
- Schedule shifts and manage rosters to ensure adequate staffing.
2. Customer Service:
- Greet and assist visitors, clients, and customers in a professional manner.
- Address and resolve customer inquiries, complaints, and issues promptly.
- Maintain a friendly and welcoming environment.
3. Administrative Duties:
- Ensure the front desk is organized, clean, and stocked with necessary supplies.
- Manage phone calls, emails, and correspondence efficiently.
- Oversee check-ins, check-outs, appointments, or bookings, if applicable.
4. Coordination:
- Liaise with other departments to ensure smooth communication and operational efficiency.
- Provide support to management by coordinating meetings, events, and schedules.
5. Security and Compliance:
- Monitor visitor logs and ensure compliance with security protocols.
- Handle confidential information with discretion.
6. Reporting and Analysis:
- Prepare and present reports on front office performance and customer feedback.
- Suggest improvements based on trends and operational challenges.
Qualifications:
- Education: Bachelor’s degree in hospitality, business administration, or a related field.
- Experience: 5 years of experience in healthcare industry.
- Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in office management software (e.g., MS Office, CRM systems).
- Leadership and problem-solving skills.