Job Code: JSLP-3706
Industry: Healthcare
Location: Kottayam
Job Title: Quality Executive
Job Summary: The Quality Executive is responsible for ensuring that healthcare services, processes, and systems meet the required standards of quality and compliance. This role involves monitoring, auditing, and evaluating all quality parameters within the hospital or healthcare organization to ensure patient safety, regulatory compliance, and continuous improvement.
Responsibilities may include but are not limited to, confirm your Job Descriptions with the Interviewer:
- Implement and maintain the hospital’s Quality Management System (QMS) in line with NABH, ISO, or other accreditation standards.
- Conduct regular internal audits, inspections, and assessments to ensure compliance with healthcare regulations and quality standards.
- Develop and update Standard Operating Procedures (SOPs) and ensure staff adherence.
- Collect, analyze, and report key quality indicators (KQIs) and performance metrics.
- Facilitate quality improvement initiatives and root cause analysis for incidents or non-conformities.
- Coordinate and support accreditation and certification processes.
- Conduct training programs on quality and patient safety for hospital staff.
- Ensure proper documentation, record-keeping, and reporting for all quality-related activities.
- Collaborate with clinical and non-clinical departments to improve service delivery and patient satisfaction.
- Monitor and ensure corrective and preventive actions (CAPA) are effectively implemented.
Qualifications & Skills:
- Education: Bachelor’s or Master’s degree in Healthcare Management, Biomedical Science, or Quality Management.
- Experience: Minimum 2 years of relevant experience.
- Skills Required:
- Strong knowledge of NABH/ISO standards and quality frameworks
- Excellent analytical and documentation skills
- Good communication and training abilities
- Proficiency in MS Office and quality reporting tools
- Attention to detail and process-oriented mindset