Job Code: JSOP-1067
Country: United Arab Emirates
Country Description: The United Arab Emirates (UAE), located in the Middle East, is known for its modern cities, iconic landmarks, and thriving economy. With a blend of innovation, culture, and diversity, the UAE offers a dynamic and cosmopolitan lifestyle for residents and visitors alike. The country’s economy is driven by sectors such as finance, tourism, real estate, and oil and gas. The UAE’s commitment to growth, innovation, and excellence positions it as a global hub for business, commerce, and innovation.
Job Designation: Trainer cum Branch Head (Finance)
Responsibilities may include but are not limited to:
In the finance sector of the United Arab Emirates, professionals in leadership and training roles play crucial roles in driving growth, performance, and excellence in financial services.
Trainer cum Branch Head:
- Leading and managing branch operations, including customer service, sales, and administration, to achieve business objectives, revenue targets, and customer satisfaction goals.
- Developing and implementing training programs, workshops, and initiatives to enhance the skills, knowledge, and performance of branch staff in areas such as product knowledge, sales techniques, and customer relationship management.
- Providing coaching, guidance, and feedback to branch staff, monitoring performance metrics, and identifying opportunities for improvement or development to support career progression and professional growth.
- Building and maintaining relationships with customers, stakeholders, and business partners to promote branch services, foster loyalty, and generate business opportunities for financial products and services.
Their responsibilities may include but are not limited to:
- Demonstrating leadership, communication, and interpersonal skills in managing branch teams, motivating staff, and fostering a positive and inclusive work environment conducive to collaboration, innovation, and success.
- Leveraging industry knowledge, market insights, and regulatory requirements to ensure compliance, risk management, and operational efficiency in branch operations and customer interactions.
- Embracing a customer-centric approach to service delivery, addressing inquiries, resolving complaints, and meeting customer needs and expectations with professionalism, empathy, and integrity.
- Keeping abreast of developments, trends, and best practices in the finance industry, and proactively adapting strategies, processes, and technologies to stay competitive and relevant in the marketplace.
- Contributing to the overall success and reputation of the financial institution by upholding principles of excellence, ethics, and corporate social responsibility in serving clients, supporting communities, and driving sustainable growth.