Job Code: JSOP-1146
Location: Malta
Department: Hospitality Industry
Country Description: Malta is a small, archipelago nation located in the Mediterranean Sea, south of Italy. Comprising three main islands—Malta, Gozo, and Comino—it’s known for its rich history, stunning landscapes, and vibrant culture. The capital city, Valletta, is a UNESCO World Heritage site, celebrated for its well-preserved historical architecture, including palaces, churches, and fortifications.
Industry Description: The hospitality industry in Malta is a vital component of the nation’s economy, significantly bolstered by the country’s rich cultural heritage, beautiful landscapes, and favorable climate. With a diverse range of accommodations, from luxury hotels and boutique guesthouses to hostels and vacation rentals, Malta caters to a wide variety of tourists.
Job Title: Room Attendants and Public Area Cleaners
Responsibilities may include but are not limited to:
- Guest Room Cleaning:
- Clean and sanitize guest rooms daily, including dusting, vacuuming, changing linens, and replenishing amenities.
- Ensure all areas are well-stocked with necessary supplies.
- Public Area Maintenance:
- Maintain cleanliness of lobbies, hallways, restrooms, and other public areas.
- Laundry Duties:
- Collect and sort used linens and towels, and deliver them to the laundry area as needed.
- Guest Interaction:
- Respond to guest requests for additional items or assistance in a friendly and efficient manner.
Qualifications:
- Previous experience in housekeeping or a similar role is preferred but not required.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Good physical stamina and ability to perform repetitive tasks, including lifting and bending.
- Basic communication skills; knowledge of multiple languages is a plus.
Job Title: Bartenders
Responsibilities may include but are not limited to:
- Drink Preparation and Service:
- Mix and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences.
- Handle complex drink orders, including cocktails, specialty drinks, wine, and beer.
- Customer Service:
- Greet customers warmly and interact in a friendly and professional manner.
- Take drink orders and provide recommendations based on customer preferences.
- Cash and Payment Handling:
- Operate the point-of-sale (POS) system to take payments and give change.
- Handle cash, credit, and debit card payments securely.
Required Skills and Qualifications:
- Mixology Skills: Ability to craft a wide variety of drinks.
- Customer Service: Friendly, approachable, and able to engage well with guests.
- Attention to Detail: Accuracy in measuring and mixing ingredients.
Experience and Education:
- Prior bartending experience is often preferred.
- Bartending or hospitality certifications can be beneficial.
- Basic knowledge of food safety and health regulations.
Job Title: À La Carte F&B Servers
Responsibilities may include but are not limited to:
- Customer Service:
- Greet guests warmly as they arrive, escort them to their tables, and provide menus.
- Explain the à la carte menu options, answer questions about dishes, and provide recommendations.
- Taking Orders:
- Accurately take food and beverage orders from guests, noting any special dietary requests or preferences.
- Suggest suitable pairings of beverages (wine, cocktails, etc.) with meals.
- Serving Food and Beverages:
- Serve food and drinks in accordance with the establishment’s standards.
- Present dishes to guests, describing them as needed.
Required Skills and Qualifications:
- Customer Service Skills: Friendly, attentive, and able to handle different types of customers professionally.
- Menu Knowledge: Detailed knowledge of the menu, including ingredients, cooking methods, and dietary considerations.
- Communication Skills: Strong verbal communication skills for taking orders and interacting with guests and team members.
- Multi-tasking: Ability to manage multiple tables and tasks at once in a fast-paced environment.
Job Title: Kitchen Steward
Responsibilities may include but are not limited to:
- Cleaning and Sanitizing:
- Wash and sanitize dishes, pots, pans, utensils, and kitchen equipment.
- Ensure that all dishes and utensils are clean, dry, and stored in their designated places.
- Dishwashing:
- Operate and maintain dishwashing machines, ensuring proper usage of detergents and sanitizing agents.
- Pre-wash dishes to remove food residue before loading them into dishwashers.
- Trash and Waste Management:
- Collect and dispose of kitchen waste, trash, and recyclables according to the establishment’s waste management procedures.
- Regularly empty garbage bins and ensure they are properly lined and cleaned.
Required Skills and Qualifications:
- Attention to Detail: Ensure dishes, utensils, and equipment are thoroughly cleaned and sanitized.
- Physical Stamina: Ability to stand for long periods, bend, lift, and carry heavy items like pots, pans, and trash bags.
- Time Management: Efficient in handling multiple tasks such as washing dishes and maintaining kitchen cleanliness during busy periods.
- Team Player: Work collaboratively with kitchen staff to ensure a smooth operation.
Job Title: Chef de Partie (CDP) – Italian
Responsibilities may include but are not limited to:
- Food Preparation and Cooking:
- Prepare, cook, and present dishes according to authentic Italian recipes and kitchen standards.
- Be responsible for a specific section of the kitchen, such as the pasta, pizza, or meat section, ensuring quality and consistency.
- Cook a variety of Italian dishes, including pastas, pizzas, risottos, antipasti, and sauces.
- Menu Knowledge and Development:
- Possess in-depth knowledge of the Italian menu, including classic and contemporary Italian dishes.
- Assist in the development and improvement of new Italian dishes, following culinary trends.
- Section Management:
- Manage your section (such as pasta, fish, or dessert) and ensure it operates efficiently.
- Ensure all mise en place (preparatory work) is done ahead of service and replenished as needed.
- Supervise junior kitchen staff or commis chefs working in your section, providing guidance and training on techniques and best practices.
Required Skills and Qualifications:
- Italian Cuisine Expertise: In-depth knowledge of traditional Italian cooking techniques and ingredients.
- Culinary Skills: Strong cooking skills, particularly in preparing pastas, pizzas, sauces, and traditional Italian dishes.
- Attention to Detail: Ensure every dish is presented to perfection with attention to flavor, texture, and appearance.
- Time Management: Ability to work efficiently in a fast-paced environment, particularly during busy service hours.
Job Title: Barista
Responsibilities may include but are not limited to:
- Drink Preparation and Service:
- Prepare and serve a variety of coffee and espresso-based drinks such as lattes, cappuccinos, mochas, macchiatos, and cold brews.
- Operate espresso machines, grinders, and other coffee-making equipment with precision.
- Customer Service:
- Greet customers warmly and engage with them in a friendly and professional manner.
- Take customer orders accurately and efficiently, offering recommendations or suggestions based on their preferences.
- Cash Handling and Sales:
- Operate the point-of-sale (POS) system to process payments, including cash, credit, and mobile payments.
- Ensure the accuracy of all transactions and provide change as needed.
- Inventory and Stock Management:
- Monitor and restock supplies, including coffee beans, syrups, milk, and cups.
- Assist in the ordering and receiving of coffee, food items, and other necessary inventory.
Required Skills and Qualifications:
- Customer Service: Friendly, engaging, and able to provide excellent customer service in a fast-paced environment.
- Attention to Detail: Ensure accuracy in order-taking and drink preparation, maintaining consistency in every cup.
- Time Management: Ability to handle multiple orders and work efficiently under pressure during busy periods.
- Communication Skills: Clear and effective communication with customers and team members.
Job Title: Laundry Attendants
Responsibilities may include but are not limited to:
- Laundry Cleaning:
- Sort soiled linens, towels, uniforms, and guest clothing by fabric type, color, and cleaning method.
- Load and unload washing machines and dryers, ensuring correct water temperature, detergents, and settings are used.
- Wash, dry, fold, and iron laundry, ensuring all items are cleaned to a high standard and free of stains.
2. Stain Removal and Fabric Care:
- Pre-treat stains and spots on linens and clothing using appropriate stain removal techniques.
- Follow specific washing instructions for different types of fabrics to prevent damage.
- Ensure that shrinkage, color fading, and fabric damage are avoided through proper laundry techniques.
3. Folding and Ironing:
- Neatly fold laundered items such as towels, linens, and clothing for guest rooms or service areas.
- Iron uniforms and guest clothing, ensuring items are wrinkle-free and professionally presented.
4. Inventory Management:
- Monitor linen and uniform stock levels, informing the laundry supervisor when supplies need replenishment.
- Keep track of guest laundry using tagging systems or other methods to avoid mix-ups or loss of personal items.
Required Skills and Qualifications:
- Attention to Detail: Ensure that all laundry items are cleaned to a high standard, free of stains, and properly handled.
- Time Management: Capable of efficiently processing large volumes of laundry within tight deadlines.
- Teamwork: Able to work effectively with other laundry staff and the housekeeping team to ensure smooth operations.
- Communication Skills: Basic communication skills for interacting with supervisors, team members, and guests (if applicable).
Job Title: Duty Maintenance
Responsibilities may include but are not limited to:
- General Maintenance and Repairs:
- Perform routine inspections and repairs on building systems such as electrical, plumbing, heating, air conditioning, and ventilation (HVAC).
- Address minor carpentry tasks like fixing doors, windows, and furniture.
- Preventive Maintenance:
- Carry out regular preventive maintenance tasks, including lubricating machinery, checking belts, cleaning filters, and ensuring HVAC systems are functioning properly.
- Inspect and maintain fire safety systems (smoke detectors, sprinklers, etc.) to ensure compliance with safety regulations.
- Plumbing and Electrical Repairs:
- Address plumbing issues such as leaks, clogs, and malfunctioning faucets or toilets.
- Perform basic electrical repairs, including changing light bulbs, resetting breakers, or replacing faulty wiring.
Required Skills and Qualifications:
- Technical Skills: Strong knowledge of building systems, including electrical, plumbing, and HVAC systems.
- Problem-Solving Abilities: Ability to troubleshoot and fix maintenance problems efficiently and effectively.
- Attention to Detail: Ensure that repairs and maintenance tasks are completed to a high standard.
- Communication Skills: Basic communication skills to interact with guests and staff and report maintenance issues.
Job Title: Front Office Concierge
Responsibilities may include but are not limited to:
- Guest Assistance:
- Greet and welcome guests in a warm, professional manner upon arrival.
- Provide personalized service to guests by anticipating and fulfilling their needs, such as making recommendations, reservations, or arrangements.
- Assist with check-ins and check-outs as needed, coordinating with the front desk to ensure smooth operations.
- Information and Recommendations:
- Provide knowledgeable recommendations on dining, shopping, entertainment, and sightseeing in the local area, based on guests’ preferences.
- Stay informed about current events, local attractions, and popular destinations to provide up-to-date and accurate information to guests.
- Assist guests with inquiries related to transportation options, including car rentals, taxis, airport shuttles, and public transportation routes.
- Handling Special Requests:
- Facilitate guest requests for special services such as in-room dining, personal shopping, babysitting, or spa appointments.
- Coordinate special occasions, such as birthday or anniversary surprises, by arranging flowers, cakes, or personalized experiences.
Required Skills and Qualifications:
- Customer Service: Excellent interpersonal and communication skills with the ability to handle guest inquiries and complaints in a professional and friendly manner.
- Knowledge of Local Area: Familiarity with local restaurants, attractions, events, and services, with the ability to provide recommendations and assistance.
- Problem-Solving: Strong problem-solving skills to quickly address and resolve guest concerns or special requests.
- Organization: Highly organized and detail-oriented, capable of managing multiple guest requests and tasks simultaneously.
Job Title: Front Office Assistant (Receptionist)
Responsibilities may include but are not limited to:
- Guest Reception and Check-In/Check-Out:
- Greet and welcome guests or visitors with a friendly and professional demeanor.
- Manage the check-in and check-out process for hotel guests, ensuring all procedures are completed efficiently.
- Provide guests with information about room rates, hotel policies, and services.
- Handling Inquiries and Reservations:
- Answer phone calls, emails, and in-person inquiries regarding reservations, availability, and services.
- Make, modify, or cancel reservations for guests using the hotel’s property management system (PMS).
- Customer Service and Problem Resolution:
- Address guest concerns or complaints in a prompt, courteous, and professional manner.
- Coordinate with other departments (e.g., housekeeping, maintenance) to resolve guest issues or requests.
Required Skills and Qualifications:
- Customer Service Skills: Strong interpersonal and communication skills with the ability to handle guest inquiries and complaints in a professional manner.
- Attention to Detail: Ensure accurate processing of reservations, payments, and guest information.
- Problem-Solving: Ability to handle guest concerns and find effective solutions in a timely manner.
- Time Management: Capable of managing multiple tasks in a fast-paced environment, particularly during peak times.
Job Title: Night Auditor
Responsibilities may include but are not limited to:
- Financial Reconciliation and Reporting:
- Balance the daily ledger by reconciling all transactions, including guest room charges, food and beverage sales, and other revenue sources.
- Verify and post charges to guest accounts, ensuring that all transactions are accurate and documented.
- Guest Services and Front Desk Duties:
- Perform front desk operations such as checking in late arrivals, processing check-outs, and assisting with guest inquiries during the night shift.
- Handle guest requests, including room service, wake-up calls, and providing information about hotel amenities or local attractions.
- Audit and Control Procedures:
- Audit daily financial transactions and ensure all payments, refunds, and charges are accurately recorded.
- Verify room rates, tax rates, and other charges to ensure compliance with hotel policies and regulations.
Required Skills and Qualifications:
- Accounting and Math Skills: Strong understanding of basic accounting principles, auditing, and financial reconciliation.
- Attention to Detail: Ability to review and reconcile financial transactions with precision, ensuring accuracy in all records.
- Problem-Solving: Capable of identifying and resolving discrepancies in guest accounts or financial records.
- Customer Service: Excellent interpersonal skills to assist and interact with guests, particularly during late-night hours.
Job Title: Reservations Executive
Responsibilities may include but are not limited to:
- Reservation Management:
- Handle incoming reservation requests via phone, email, and online booking systems.
- Accurately enter and manage guest reservations in the property management system (PMS), ensuring all details are correct and up-to-date.
- Customer Service:
- Provide exceptional customer service by addressing guest inquiries, concerns, and special requests related to reservations.
- Assist guests with modifications or cancellations of their reservations, ensuring a smooth and hassle-free process.
- Revenue Management:
- Collaborate with the revenue management team to implement pricing strategies and promotions to maximize occupancy and revenue.
- Monitor room availability and adjust reservation strategies based on occupancy forecasts and market trends.
- Communication:
- Maintain clear communication with other departments, including front office, housekeeping, and sales, to ensure all teams are informed of guest arrivals and special requests.
- Provide timely updates on reservation status, cancellations, and modifications to relevant departments.
Required Skills and Qualifications:
- Customer Service: Strong interpersonal skills with the ability to engage with guests and address their needs effectively.
- Attention to Detail: High level of accuracy in managing reservations, entering data, and processing payments.
- Communication Skills: Excellent verbal and written communication skills to interact with guests and team members professionally.
- Time Management: Ability to prioritize tasks and manage multiple reservations in a fast-paced environment.
Job Title: Finance Executive (Hospitality Experience)
Responsibilities may include but are not limited to:
- Financial Reporting:
- Prepare accurate and timely financial statements, including income statements, balance sheets, and cash flow statements.
- Analyze financial results, identifying trends, variances, and potential areas for improvement.
- Budgeting and Forecasting:
- Assist in the preparation of the annual budget and financial forecasts, collaborating with department heads to gather necessary data.
- Monitor and analyze budget performance, providing insights and recommendations for cost control and revenue enhancement.
- Cost Management:
- Analyze operational costs and identify opportunities for cost reduction and efficiency improvements.
- Monitor departmental expenditures to ensure compliance with budgetary constraints.
- Cash Flow Management:
- Manage cash flow forecasting and liquidity analysis, ensuring sufficient funds for operational needs.
- Oversee accounts receivable and payable processes, ensuring timely billing and payment collection.
Required Skills and Qualifications:
- Financial Acumen: Strong understanding of financial principles, accounting practices, and financial analysis.
- Analytical Skills: Proficient in analyzing complex financial data and providing actionable insights.
- Attention to Detail: High level of accuracy in financial reporting and compliance with regulations.
- Communication Skills: Excellent verbal and written communication skills to effectively present financial information to diverse audiences.